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Missing data for graphs Subnet, Application, and Virtual Circuit


Article Number: 000001698
Published: March 3, 2017
Categories: Software

It is possible to see that the the VC Graph and Applications Graph don’t show data past 24 hours in last 7 days time window. This problem persists after rebooting the device, and even if doing a factory reset. The same issue is seen when you select last 30 days as well. 

Exinda Engineers are currently investigating the cause of this issue.
  • Restart monitor ('service monitor restart' from the CLI) seems to resolve the issue for 1 or 2 days again the issue starts to appear. 
  • Restarting the database ('service database restart' from the CLI), monitord temporarily resolves the issue for 1 day. After that the issue reappears.
  • Restart datad ('pm process datad restart' from the CLI using restricted license) seems to resolve the issue for 1 or 2 days again the issue starts to appear. 
ExOS 7.4.4u2 fixes this problem. Please see the release notes for more information.

It should work fine after the upgrade but if the issue appears again please feel free to contact support so that they can upgrade datad memory.
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